The challenge
Drivers were discovering account problems too late — hidden balances, missed violations, and fees that felt deliberately opaque.
Case study
EZ Pass - NJ
A mobile UX concept that improves digital transparency for E-ZPass account management through clearer information architecture, alerting, and accessible design patterns.
What I delivered
A mobile experience built for clarity: instant account health, proactive alerts, and payment incentives that reward action before penalties hit.
Project Overview
E-ZPass account management can feel opaque — balances, violations, and payment deadlines are easy to miss, and users often discover problems only after fees have already stacked up. This concept reframes the experience around digital transparency, surfacing the information people need before it becomes a financial obstacle.
Role: UX/UI Design Concept
The Problem
Drivers lacked clear visibility into account health. Critical details like negative balances, threshold warnings, and new violations were buried behind confusing navigation, making it harder to act before penalties escalated. The result was friction, overdue fees, and preventable non-payment.
The Solution
I redesigned the mobile experience to prioritize clarity, urgency, and timely action:
- Information architecture that puts account balance and violation notices at the top of the hierarchy
- Color-coded account alerting so users can instantly distinguish good standing, at-risk balances, and active violations
- An honor-system payment model that encourages on-time payments through discounted options when users pay within defined timeframes — reducing both overdue fees and non-payment
- Consistent, clear iconography across navigation and quick actions
- WCAG-aligned color contrast for text, alerts, and interactive elements
Key Screens
Click any screen to view it larger.
Good standing — balance and status at a glance.
At risk — high-visibility alert before fees compound.
Threshold alerts surface before balances go negative.
Violations with honor-system payment incentives.
Scannable transaction history.
Consolidated notifications center.
Accessibility Considerations
- High-contrast text and alert colors tested against WCAG standards
- Large, legible balance typography for critical account data
- Consistent iconography with text labels for primary actions
- Clear visual hierarchy so alerts, balances, and violations are distinguishable at a glance
Outcome
This concept demonstrates how clearer information architecture and proactive alerting can turn an opaque toll account into a transparent, actionable experience — helping users resolve issues earlier, avoid unnecessary fees, and stay in control of their account.